Frequently Asked Questions
Everything you need to know about your White Mountain Puzzles order.
What is the standard shipping time for orders?
We offer standard shipping across the United States, typically arriving within 5-7 business days. Priority shipping options are available at checkout for faster delivery.
What is your returns and exchange policy?
We offer a 30-day return policy for all unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your puzzle pieces made from sustainable materials?
Yes, we are committed to quality and sustainability. Our puzzles are made from 100% recycled premium blue chipboard and printed with soy-based inks.
What should I do if my puzzle is missing a piece?
We take pride in our manufacturing quality, but if you discover a missing piece, please fill out our 'Missing Piece' form on the website, and we will send you a replacement puzzle.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other international locations, please check our list of authorized global distributors.